Refund Policy

This Refund Policy outlines the circumstances under which refunds may be issued for purchases made within the 121vibes mobile application ("App").

  1. General Refund Policy

    • No Refunds for In-App Purchases: Generally, all purchases made within the 121vibes App, including virtual currency, subscriptions, and other in-app items, are non-refundable.
    • Exceptions: We may consider issuing a refund in the following limited circumstances:
      • Technical Issues: If a technical error prevents you from accessing or using a purchased feature or item within the App, we may issue a refund or provide an appropriate credit.
      • Fraud or Unauthorized Charges: If you believe your account has been compromised or that charges were made without your authorization, please contact us immediately. We will investigate the matter and may issue a refund if the charges are found to be unauthorized.
      • Misrepresentation: If the description of a purchased item within the App is materially misrepresented, we may consider issuing a refund.

  2. Subscription Refunds

    • Automatic Renewal: Subscriptions within the App automatically renew unless canceled by you before the renewal date.
    • Cancellation: You can typically cancel your subscription through your device's settings or within the App itself.
    • Prorated Refunds: If you cancel your subscription during the current billing cycle, you will not be eligible for a prorated refund for that billing cycle.

  3. Requesting a Refund

    • To request a refund, please contact us through the following channels:
      • In-App Support: If available, use the in-app support feature to submit a refund request.
      • Email: support@oiosfotwares.com
    • Please provide the following information in your refund request:
      • Your name and email address associated with your 121vibes account.
      • The date and time of the purchase.
      • The name of the item or service purchased.
      • A detailed explanation of the reason for your refund request.
      • Any relevant screenshots or order confirmations.

  4. Refund Processing

    • We will review your refund request and respond to you within 2 business days.
    • If your refund request is approved, we will process the refund to your original payment method.
    • Please note that it may take several business days for the refund to appear in your account.

  5. Disclaimer

    • This Refund Policy is subject to change at any time without prior notice.
    • We reserve the right to deny any refund request at our sole discretion.

Contact Us

If you have any questions about this Refund Policy, please contact us at support@oiosoftwares.com.